RETURNS:

We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.

• NO return & exchange for cap size customised wigs.
• NO return & exchange for clearance products.
• NO return & exchange for customised products (Colour/style).
• If the package is delivered, but is refused without contacting customer service, a 100% refund will not be guaranteed.
• If the hair is damaged or defective, we will do partial refund ,of course, our customer service will chat with you for the detailed refund information.
• Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.

CANCELLATION:

• You can cancel your order before the hair shipped it out. and the refund will be processed the same way as you make the payment. Payment will back to your account within 2-14 working days.
• To ensure that the correct item is ordered, we recommend that you read the detailed description of the product before ordering. If you are not ensure, you can send us an email to: sales@beautybyketty.com . Once your order has been shipped, we can not cancel it anymore. Hope you can understand!

EXCHANGE:

• Applications for exchange must be made within 7 days of receiving the product(s).
• Any exchange requests made after 7 days will not be accepted.
• The product should be exchanged for something of equal or greater value.
• Customers will be required to cover the difference in cost and shipping costs if exchanging for a greater value.
• We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way.

UNSUCCESSFUL DELIVERY:

• Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
• Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.